Terms of Use

Welcome to Randoola. By creating an account on Randoola or using any service provided by Randoola, you agree to be bound by the following Terms of Use ("Terms").

In these Terms, "we", "us", "our", or "Randoola" refers to the company that develops and operates the platform; "you" or "User" refers to the person or organization that opens a Randoola account or actually uses the account (the business or the person authorized on behalf of the business).

Randoola is a cloud-based multi-tenant SaaS platform designed to help you manage your appointments, customer records, staff management, online booking pages, and communication processes from a single place. Randoola is not a party to the services you provide to your customers; it only provides the digital tools that allow you to organize those services. You are solely responsible for the content, quality, legal compliance, and any liability arising from the services you provide to your customers.

Please read these Terms, our Privacy Policy, and other relevant documents that may be updated from time to time carefully. Your continued use of your Randoola account means you have read, understood, and accepted all terms and conditions in these documents.

Last updated: January 1, 2025

1. Definitions

The following terms in these Terms have the meanings set out opposite them:

Platform: The totality of web applications, mobile applications, and API services provided under the randoola.com domain and its subdomains.
Service(s): Appointment management, online booking, customer tracking, staff management, notification sending, payment tracking, reporting, and all other features offered by Randoola.
User / Account Owner: The natural or legal person who accepts these Terms, registers with Randoola, and manages the account.
Staff Account: A sub-user account created by the Account Owner, defined with specific permission levels (manager, staff, receptionist, etc.).
Content: All text, images, customer records, appointment data, and other information uploaded to or created through the platform.
Service Fee: The subscription fee and other fees charged by Randoola for the Services provided to the User.
Confidential Information: All non-public information relating to either party's business processes, technical structures, or commercial activities.

2. Account Terms

2.1 Obligation to Provide Accurate Information

To use Randoola, you must create an account. When creating an account, you must provide your name, business name, address, phone number, a valid email address, and other required information accurately and completely. Randoola may reject your account application or suspend your existing account if incomplete or inaccurate information is detected.

If any account information changes, you must update it immediately. Randoola is not responsible for damages arising from outdated information.

2.2 Age and Authority to Represent

You must be at least 18 years old to open an account. If you are opening an account on behalf of a business, you represent that you have the authority to bind that business to these Terms. The User is solely responsible for any damages that may arise if this representation is false.

2.3 Primary Communication Address

Randoola uses the email address provided at registration as the primary communication address. You are solely responsible for keeping this address active and accessible.

2.4 Account Security

You are responsible for keeping your account password and login credentials secure. Randoola is not responsible for any loss or damage arising from unauthorized use of your account credentials. You must immediately notify Randoola if you detect unauthorized access or a suspicious situation. All actions performed with your credentials are deemed to have been performed by you.

2.5 Single Account Principle

Only one account may be created per business. It is prohibited for the owner of a suspended or closed account to open a second account. Randoola reserves the right to reject new account applications without providing a reason.

3. Account Roles and Permissions

3.1 Account Owner

Only one Account Owner is defined for each Randoola account. The Account Owner is responsible for all decisions regarding settings, billing, payment information, adding/removing users, package changes, and overall account management.

If registration is done on behalf of an employer or company, the Account Owner is the relevant company or employer. The Account Owner is obligated to ensure that their employees, representatives, consultants, and subcontractors act in compliance with these Terms when using Randoola. Every action taken by these persons is deemed to have been taken on behalf of the Account Owner.

3.2 Staff Accounts

To the extent permitted by your subscription package, you may create multiple staff accounts (manager, staff, receptionist, etc.) linked to your account. A real name and valid email address must be defined for each staff account.

The Account Owner may configure which screens and data each staff account can access. The Account Owner is responsible for all actions taken through staff accounts and for ensuring these Terms are not violated.

3.3 Account Ownership Disputes

In the event of an ownership dispute over an account (employee–employer dispute, partnership dissolution, business transfer, etc.), Randoola reserves the right to request additional documentation, temporarily suspend the account pending ownership verification, and transfer the account to the determined rightful owner.

4. Randoola's Rights

4.1 Right to Modify Services

Randoola has the right to update, modify, restrict, or discontinue the scope, functionality, technical infrastructure, and availability of its Services at its own discretion. No commitment is made that all features will always be available to all users.

4.2 Right to Intervene in Content

Randoola does not pre-screen content uploaded to the platform; however, if such content is determined to be in violation of applicable legislation, KVKK provisions, or these Terms, Randoola reserves the right to remove the content, restrict access, or temporarily suspend the account.

4.3 Response to Misconduct

Any threats, insults, or aggressive communication directed at Randoola employees, support team, or representatives may result in the immediate suspension or termination of the account.

4.4 No Exclusivity

Randoola may also serve competing businesses. Randoola does not guarantee exclusivity to any user. However, users' personal data, trade secrets, or confidential information will never be shared with other users.

5. User Obligations

5.1 Responsibility for Service Content

Randoola is only a software service. You are solely responsible for all activities performed through the platform, your relationships with your customers, the content of the services provided, and related legal obligations.

5.2 Accuracy of Platform Content

You are solely responsible for the accuracy and currency of services, descriptions, pricing, working hours, staff information, cancellation/refund policies, and all other content added to the platform. Randoola is not obligated to audit this information.

5.3 Legal Compliance

You may not use Randoola's services for any illegal or unauthorized purpose. Compliance with all professional qualification, license, certificate, and permit requirements applicable to your field of activity is your sole responsibility. Randoola does not accept responsibility in the event that users operate illegally.

5.4 Responsibility for Third-Party Integrations

Third-party integrations offered by Randoola (API usage, Google, WhatsApp integrations, payment solutions, etc.) are subject to the terms of the relevant third parties. You are solely responsible for the security of API keys, account information, and access permissions.

6. Prohibited Uses

The following actions are strictly prohibited; violation of these rules may result in account suspension with or without warning, or permanent closure:

Using the platform for illegal purposes or in a way that harms others
Creating an account with false, misleading, or someone else's information
Attempting to gain unauthorized access to other users' data
Taking actions that would damage the platform's technical infrastructure, cause excessive load, or create security vulnerabilities
Accessing the system with automated bots, scraping data, or reverse engineering
Spreading spam, malware, or unwanted content through the platform
Abusing SMS, email, or other notification systems (unauthorized bulk advertising, etc.)
Attempting to bypass or disable the platform's security measures
Copying, reproducing, selling, reselling, or commercially transferring Randoola's software
Attempting to copy Randoola's source code or create derivative works

7. Subscription, Service Fee, and Payment

7.1 Obligation to Maintain a Valid Payment Method

To use the Randoola platform, you must maintain a valid payment method (credit/debit card, etc.) in the system for the collection of subscription fees and all purchased services. If a valid payment method is not provided or collection is unsuccessful, Randoola reserves the right to suspend or discontinue your access to the services.

7.2 Billing

The Randoola subscription fee is collected in advance on a monthly or annual basis according to your chosen plan. The renewal fee may be automatically processed through the same payment method when your subscription expires.

The platform's basic features may be offered under a free trial period. Separate pricing may apply for SMS, email notifications, or additional modules; this information is clearly stated on the relevant plan pages.

7.3 Failed Payment Transactions

If a payment transaction fails, Randoola reserves the right to retry the collection. If fees are not paid within 14 (fourteen) days of the first collection attempt, your account may be suspended. If payment is not made within 30 (thirty) days following suspension, Randoola reserves the right to permanently terminate your account.

7.4 Keeping Billing Information Current

Invoices are issued based on the billing and business information in the user profile. It is entirely the User's responsibility to keep this information accurate and current. A User acting on behalf of a legal entity represents that they have the authority to do so.

7.5 Taxes and Legal Obligations

You are solely responsible for all taxes, duties, and legal notification obligations that may arise from your use of the services. Randoola may reflect legally required taxes on the payment method; however, this does not eliminate your responsibilities to the relevant tax authorities.

7.6 Refund Policy

All fees collected by Randoola must be paid in full and without deduction. No refunds are made in cases of partial use, service cancellation, or discontinuation; setoff of fees cannot be requested.

7.7 Automatic Renewal

The subscription period will automatically renew for the duration of the last purchased subscription unless cancelled in writing by the User at least 7 (seven) days before the end of the period.

8. Confidentiality

8.1 Definition of Confidential Information

"Confidential Information" covers all non-public information relating to a party's business processes, operations, plans, technical structures, or commercial activities. This includes technical processes, software, business plans, data models, customer lists, pricing, financial data, marketing strategies, and all other proprietary information.

8.2 Parties' Confidentiality Obligations

Both parties agree to use the other party's Confidential Information solely to fulfill their obligations under these Terms and not to share it with third parties. Access to confidential information is limited to relevant employees on a "need-to-know" basis. This obligation remains valid after the termination of the Terms.

8.3 Disclosure Under Legal Obligation

If disclosure becomes mandatory by court order or law, the other party is notified to the extent legally possible, and reasonable efforts are made to keep the information confidential.

9. Personal Data Protection (KVKK)

9.1 Distinction Between Data Controller and Data Processor

The User holds the status of Data Controller under the Personal Data Protection Law No. 6698 (KVKK) with respect to all customer data registered on the Randoola platform. Randoola is in the position of a Data Processor, working only in accordance with the User's instructions and processing data solely for the purpose of providing the service.

9.2 User's KVKK Obligations

The User is obligated to complete the required disclosure and explicit consent processes in accordance with KVKK before entering data into the system. In this regard:

Establishing legal bases before recording customer and staff data in Randoola,
Ensuring the accuracy, currency, and legally compliant storage of all personal data, including special category data,
Responding to data subjects' requests (deletion, correction, objection, etc.) within the periods specified in KVKK,
Obtaining commercial electronic communication consents, especially for SMS, email, and WhatsApp notifications,

are entirely the User's responsibility.

9.3 Indemnification and Recourse

If Randoola is exposed to any administrative fine, lawsuit, or compensation claim due to the User's failure to fulfill KVKK obligations, the User undertakes to indemnify Randoola and to pay the relevant amount immediately and in cash upon first request.

9.4 Data Security

Randoola takes the necessary technical and administrative security measures for the protection of personal data. Details regarding data processing are available in our Privacy Policy.

10. Intellectual Property Rights

10.1 Randoola's Intellectual Property

The Randoola platform, software, databases, user interfaces, designs, algorithms, logos, trademarks, texts, graphics, and all other content ("Randoola Intellectual Property") belong entirely to Randoola. Users may not copy, reproduce, sell, modify, reverse engineer, or commercially use Randoola's software or materials without permission.

These Terms do not transfer any intellectual property rights belonging to Randoola to the User; they only grant the right to use the service.

10.2 User Materials

The ownership of all materials you provide to Randoola ("Materials"), including text, images, logos, content, and customer records, remains with you. However, you acknowledge that you grant Randoola a non-exclusive, royalty-free, worldwide license to host, store, process, and use the Materials to the extent necessary to operate the service. You represent that you have all the necessary rights over the Materials to grant this license.

10.3 Removal of Materials

You may remove your Materials by deleting your account; however, data that must be retained under legal retention obligations may continue to be kept for the relevant periods.

11. Additional Services

11.1 SMS and Notification Services

Randoola may provide SMS and similar notification services for appointment reminders and automated communication. All permission processes, commercial electronic communication consents, content compliance, and legal obligations when using these services are entirely the User's responsibility. Randoola cannot be held responsible for operator-related delays, delivery errors, or outages caused by third-party providers.

11.2 Email Notification Services

Randoola may provide infrastructure to send appointment reminder and informational emails on behalf of the User. The accuracy of the content sent, regulatory compliance, and KVKK obligations belong entirely to the User.

11.3 Third-Party Integrations

Randoola may provide integration connections to Google, WhatsApp, payment solutions, and similar third-party services. The terms of use and data processing policies of these services belong to the relevant third-party provider. Randoola is not responsible for loss of access, data loss, or service interruptions in third-party services. Randoola reserves the right to disable certain integrations for security reasons.

11.4 Beta Features

Randoola may offer features in development as beta to a limited group of users. Beta services are experimental in nature and may contain errors, performance issues, or functional deficiencies. No warranty is provided for these services and all risk belongs to the User. Randoola reserves the right to modify or completely remove beta features at any time.

12. Limitation of Liability

12.1 Disclaimer of Warranties

Randoola and its service providers make no express, implied, or statutory warranty that the services will be uninterrupted, error-free, fit for a particular purpose, or 100% secure. The service is provided "as is" and "as available". The User acknowledges that they assume all risks of using the services.

12.2 Limitation of Liability

Randoola and its service providers are not liable for any indirect, incidental, special, consequential, or punitive damages, including data loss, lost revenue, lost profits, business interruption, reputational damage, or other material/non-material damages arising from or in connection with the use or inability to use the Services.

With respect to direct damages arising from these Terms, Randoola's maximum liability is limited to the Service Fee paid to Randoola for the last purchased subscription period. In case of free use, Randoola has no liability.

12.3 Situations of No Liability

Randoola cannot be held liable for damages arising from:

User-caused data entry errors or misuse
Outages or errors of third-party service providers
Access problems caused by internet connection issues, infrastructure failures, or hardware errors
Damage from viruses, malware, or cyberattacks
Force majeure events

13. Indemnification

The User agrees to indemnify and hold harmless Randoola, its employees, managers, and representatives from and against all claims, damages, court costs, and attorney fees arising from:

User's violation of these Terms
Violation of any law, regulation, or third party's rights
Any transaction, dispute, or claim between the User and their customers
KVKK obligations arising from customer data recorded by the User
Problems arising from the services offered, pricing, or misinformation by the User's business
Non-compliant behavior by the User's staff or subcontractors under these Terms

14. Force Majeure

If force majeure events such as riots, embargoes, war, strikes, cyberattacks, infrastructure failures, power outages, fires, floods, earthquakes, pandemics, or other events beyond the parties' control that cannot be reasonably foreseen ("Force Majeure") prevent or delay the performance of either party's obligations under these Terms, the affected party immediately notifies the other party in writing. The performance of obligations is suspended for the duration of the force majeure event; this is not considered a violation of the Terms.

15. Notices

Randoola uses the email address registered in the User account to communicate with the User. Notifications may also be made through the platform login screen, in-app notifications, or written correspondence. Official notifications from the User to Randoola must be sent to support@randoola.com.

All notifications sent to the registered email address are deemed to have reached the User.

16. Term and Termination

16.1 Effective Date

These Terms enter into force when the User creates an account or begins using the services and remain in effect until terminated as described below.

16.2 Termination by the User

You may close your account at any time. You need to submit your account closure request to support@randoola.com or complete the relevant process through account settings.

16.3 Termination by Randoola

Randoola may suspend or terminate your account without prior notice for any reason, including violation of these Terms, suspected fraudulent activity, misuse of services, questions about the accuracy of account information, or legal requirements.

In the event of the User's violation of these Terms, Randoola has the right to immediately and unilaterally terminate the Terms without any payment. In this case, the User accepts, declares, and undertakes to immediately and in cash compensate Randoola for all damages suffered by Randoola due to the violation upon first request.

16.4 Effects of Termination

Upon account closure:

Randoola will stop providing services to you and your access to your account will be closed.
Unless otherwise specified in these Terms, no refund will be made.
All debts accrued up to the date of termination become immediately due.
Your data will be deleted from the system within a reasonable time; data required to be retained under legal obligations is excluded from this process.

After termination, confidentiality, limitation of liability, intellectual property, fee and payment obligations, and data protection provisions will continue to remain in effect.

17. Changes to the Terms

17.1 Updates

Randoola reserves the right to update these Terms at any time. For changes that will significantly adversely affect your use of the services or your rights, notification will be sent to your registered email address and/or an announcement will be published on the platform before the changes take effect.

However, changes required for legal compliance, security, and anti-fraud measures may take effect immediately.

17.2 Acceptance of Changes

Your continued use of Randoola's services after the publication of updated Terms constitutes your acceptance of the amended provisions. If you do not accept the changes, you must close your account.

17.3 Fee Changes

Subscription fee changes will be notified to the User at least 30 (thirty) days before taking effect. Unless otherwise specified, changes take effect from the next billing period.

18. General Provisions

These Terms constitute the complete and binding agreement between the User and Randoola and supersede all prior agreements or representations.
Randoola's failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right.
If any provision of these Terms is deemed invalid by a competent court, the remaining provisions will continue to be fully effective.
The User may not transfer their rights or obligations under these Terms to third parties without Randoola's prior written consent.
Randoola has the right to transfer these Terms or the rights and obligations under them, in whole or in part, to third parties.
Randoola's official records and electronic data will constitute binding evidence in disputes arising from these Terms.

19. Governing Law and Jurisdiction

These Terms are subject to the laws of the Republic of Turkey. For disputes that may arise between the parties, Consumer Arbitration Committees have jurisdiction within the monetary limits set by applicable legislation, and Consumer Courts have jurisdiction for disputes exceeding these limits.

20. Contact

For your questions or notifications regarding these Terms of Use, you may contact our support team:

Email: support@randoola.com
Web: randoola.com/contact

Randoola will deliver all official notifications under these Terms to your registered email address or your User account.